Thank you for your purchase! You can track your order using the information below.

How to Track Your Order

Step 1: Check your email for a shipping confirmation message. This email contains your tracking number and a direct link to track your package.

Step 2: Use the tracking number provided in your confirmation email to track your shipment on the carrier's website (UPS or FedEx).

Step 3: If you created an account when placing your order, you (2/2) can also log in to your account and view your order history and tracking status.

Order Status Explained

Status What It Means
Processing We have received your order and are preparing it for shipment. This typically takes 1–2 business days.
Shipped Your order has been dispatched and is on its way to you. Delivery typically takes 3–5 business days within the United States.
Delivered Your order has been delivered to the shipping address provided.

Didn't Receive Your Tracking Email?

If you haven't received your shipping confirmation email within 2 business days of placing your order, please check your spam or junk folder. If you still can't find it, please contact us and we'll help you right away.

Need Help?

If you have any questions about your order or need assistance with tracking, please reach out to us:

Email: info@mycollectionbyalainandre.com

Phone: +1 213 677 2783

Response Time: We respond within 24 hours

Opening Hours: Monday to Saturday: 9:30 AM – 5:30 PM | Sunday: 10:00 AM – 5:30 PM (Pacific Daylight Time)